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DPW Office Address

Hanover Department of Public Works
40 Pond Street
Hanover, MA 02339


DPW Office Hours

8:00 a.m. to 4:00 p.m., Monday through Friday

Telephone:    (781) 826-3189
Fax:                (781) 826-8915

Main email:   office@hanoverdpw.org

Transfer Station Hours:  Friday - Tuesday, 8:00 am - 4:30 pm (closed Wednesday and Thursday)

Ames Way brush and compost pile hours:  Mon - Fri  7:30 am - 2:30 pm, Sat 8 am - noon

Forge Pond Park gate hours:  as posted at the park  


Fall Road Work Update - November 15, 2017

Primary paving of all roads has been completed and center lines have been painted.  We are in the process of scheduling the painting of fog lines and are in the process of  restoring shoulders.  While the shoulders are being seeded, we will reseed them again in the spring.  We ask for your patience and ask you to use caution when driving through our work zones.  We expect the to complete shoulder work before winter.   

Fall Water System Flushing

The fall 2017 water main flushing program has been begun and will continue until late November.  The goals of the flushing program are to exercise valves and hydrants, and to remove sediments that may have built up in the bottom of water mains over the summer.  While the Town's three treatment plants remove most of the iron and manganese found in the raw water, some trace amounts of these elements make it through the treatment process.  When the elements combine with chlorine, they oxidize and settle out on the bottom of the water mains.  During periods of high flow the sediments can be lifted up and will find their way to the customer's tap, resulting in discolored water.   We thank you for your patience while we progress through this normal maintenance function to remove these solids.    

While hydrants are open in your neighborhood, you may experience discolored water or a small drop in water pressure.  In the unlikely event your water service is interrupted or you are experiencing no water pressure please notify the DPW as soon as possible at 781-826-3189.  Should your water appear reddish, yellow or brown, do not be alarmed.  It is recommended that you do not use the water or do laundry for two hours after noticing this discoloration.  After you have waited, run the cold water tap (without the aerator screen) for five to ten minutes.  This should remove any sediment from inside your service.  If the water does not clear after two hours, please notify the DPW at 781-826-3189.

Please do not hesitate to contact the DPW if you experience water quality problems as your reports provide important feedback on water distribution system health.


Click this link for the current flushing schedule


Brush Pile Hours

The Ames Way brush is now closed on weekends until April.   The normal weekday schedule (7:30 am to 2:30 pm) remains unchanged.  These hours are subject to change should the Town enter snow and ice operations.  

 

Broadway Gas Main Project

Columbia Gas will be replacing the gas main on Broadway from Columbia Road to the Norwell town line beginning May 22, 2017.  Please click on the link below for complete information about this project.
 

Broadway Gas Main Project Page


Water Rates

Water Rates are set by the Board of Selectmen based on recommendations of the Director of Public Works and Town Manager.  The rates cover the full cost of the water enterprise including treatment costs, distribution expenses, administrative exenses, debt service and indirect costs.  The  link below contains a PDF of the rates that were approved by the Selectmen in October of 2015.

Current Water Rates (effective 10/19/15) (PDF)


While it is easy to compare water rates between communities, it is really a comparison between apples and oranges as all communities are different.  The document below provides additional information about Hanover's water rates, including detailed instructions on how to calculate your water bill and more information on the cost of water in Hanover.  We invite you to review the information and send us any additional questions you may have.

General information about Hanover's Water Rates (PDF)



Water Consumer Confidence Report

The DPW is proactive in its quest to provide the highest quality of water possible. Please click on the following link for a narrative of the steps and tests that are performed to ensure the quality of the water over the past year

2016 Water Consumer Confidence Report (PDF)


Disinfection Byproducts

Notices were recently sent to every postal address in Hanover describing the Town's violation of Federal standards for disinfection byproduct in the water.  We have created a special web page to further inform the public on the problem and the steps we are taking to solve the problem.  Please click on the link below for more information on Disinfection Byproducts.


Disinfection Byproducts Page

DOOR NOTICES - Water Meter Replacement Program

The DPW is stepping up its efforts to replace aging water meters.  The goal of this multi-year program is to replace all water meters over a ten year cycle.  Virtually all existing meters can currently be read through a touchpad mounted on the side of the house.  20 percent of the existing meters can be read from the street via a radio .  The goal of the program is to convert all meters to radio reads.  While improving meter reading efficiency, the newer technology has additional benefits such as minimization of meter reading errors, minimization of the need to access private property, and the ability to detect if there is a probable leak in the plumbing system.

Select houses will receive a notice explaining that the water meter is scheduled for replacement.  The notice will provide instructions on how to schedule an appointment.  The installation will typically take 15-30 minutes and will be performed by Town personnel.  An adult must be home at the time of the installation.  

Questions on the program may be addressed to Deputy Superintendent Neal Merritt at 781-826-3189.

Please click on the following link for more information regarding the meter replacement program.
    Meter Replacement Program Fact Sheet

 

Current Activities of the Hanover DPW

Please visit the "What's Happening at the DPW" page for breaking stories on Hanover DPW activities.  This page changes frequently, often with pictures and stories of interesting DPW activities.

Email Directory

DPW Staff
Victor Diniak Director of Public Works vdiniak@hanoverdpw.org
Curt MacLean Deputy Superintendent - Field Operations maclean@hanoverdpw.org
Neal Merritt Deputy Superintendent - Water Operations merritt@hanoverdpw.org
General Office Email office@hanoverdpw.org
Water Billing Questions water@hanoverdpw.org
Accounts Payable payables@hanoverdpw.org
Contracting contracts@hanoverdpw.org
Facilities Department Staff
Robert Murray, P.E. Facilities Engineering Manager robert.murray@hanover-ma.gov
Alan Peterson Deputy Superintendent - Facility Operations


Our Mission

The mission of the Hanover Department of Public Works is to protect, preserve, improve, and manage the Town's infrastructure and related assets.  Infrastructure includes the Town's roadway and drainage networks, cemeteries and parks, transfer station, water distribution system, and water treatment plants.  The Department employs 38 full-time and five seasonal or part-time employees.  Public works employees are either working or on-call 24 hours a day, seven days a week, 365 days a year to respond to any infrastructure related challenges that may arise.