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DPW Office Address

Hanover Department of Public Works
40 Pond Street
Hanover, MA 02339

DPW Office Hours

8:00 a.m. to 4:00 p.m., Monday through Friday

Telephone:    (781) 826-3189
Fax:                (781) 826-8915

Main email:

Transfer Station Hours:  Friday - Tuesday, 8:00 am - 4:30 pm (closed Wednesday and Thursday)

Ames Way brush and compost pile hours:  Mon - Fri  7:30 am - 2:30 pm.  The brush pile is now closed on weekends.  Weekend hours will resume in April.

Forge Pond Park gate hours:  as posted at the park 

Daily DPW Newsletter

The DPW's daily newsletter is back.  Click the link below to see a description of the work planned for today.  In the near future, the newsletter will be expanded to show the work performed over the past week as well as some running statistical information about the DPW's operation.  We welcome your feedback.

 Daily DPW Newsletter (PDF)   


Due to the requirements of Hanover's Water Management Act Permit (9P3-4-21-122.01) and the need to ensure adequate reserves for drinking and firefighting purposes, water restrictions are now in effect in the Town of Hanover.  Effective immediately and until further notice, residents and businesses are required to limit outside watering of lawns, plantings, and gardens to odd numbered homes on odd days and even numbered homes on even days  between the hours of 6 am to 9 am and 6 pm to 9 pm with hand held hoses only.  The use of sprinklers of any type is prohibited.  Any person violating the water restrictions shall be liable to the Town in the amount of $50.00 for the first violation and $100.00 for each subsequent violation in accordance with Hanover Town Bylaw 6-24.    Private wells must be registered at the DPW office (781-826-3189) and a "Private Well" sign put out facing the street.  Hanover Public Works crews will be actively monitoring water usage and enforcing the restrictions as required by the Massachusetts Department of Environmental Protection and our Water Management Act permit.  The Town reserves the right to further restrict outdoor water usage should it be deemed necessary.

Water Restriction Notice (PDF)

Water Rates

Water Rates are set by the Board of Selectmen based on recommendations of the Director of Public Works and Town Manager.  The rates cover the full cost of the water enterprise including treatment costs, distribution expenses, administrative exenses, debt service and indirect costs.  The  link below contains a PDF of the rates that were approved by the Selectmen in October of 2015.

Current Water Rates (effective 10/19/15) (PDF)

While it is easy to compare water rates between communities, it is really a comparison between apples and oranges as all communities are different.  The document below provides additional information about Hanover's water rates, including detailed instructions on how to calculate your water bill and more information on the cost of water in Hanover.  We invite you to review the information and send us any additional questions you may have.

General information about Hanover's Water Rates (PDF)

Water Consumer Confidence Report

The DPW is proactive in its quest to provide the highest quality of water possible. Please click on the following link for a narrative of the steps and tests that are performed to ensure the quality of the water over the past year

2017 Water Consumer Confidence Report (PDF)

Disinfection Byproducts

Notices were recently sent to every postal address in Hanover describing the Town's violation of Federal standards for disinfection byproduct in the water.  We have created a special web page to further inform the public on the problem and the steps we are taking to solve the problem.  Please click on the link below for more information on Disinfection Byproducts.

Disinfection Byproducts Page

DOOR NOTICES - Water Meter Replacement Program

The DPW is stepping up its efforts to replace aging water meters.  The goal of this multi-year program is to replace all water meters over a ten year cycle.  Virtually all existing meters can currently be read through a touchpad mounted on the side of the house.  20 percent of the existing meters can be read from the street via a radio .  The goal of the program is to convert all meters to radio reads.  While improving meter reading efficiency, the newer technology has additional benefits such as minimization of meter reading errors, minimization of the need to access private property, and the ability to detect if there is a probable leak in the plumbing system.

Select houses will receive a notice explaining that the water meter is scheduled for replacement.  The notice will provide instructions on how to schedule an appointment.  The installation will typically take 15-30 minutes and will be performed by Town personnel.  An adult must be home at the time of the installation.  

Questions on the program may be addressed to Deputy Superintendent Neal Merritt at 781-826-3189.

Please click on the following link for more information regarding the meter replacement program.
    Meter Replacement Program Fact Sheet


Email Directory

DPW Staff
Victor Diniak Director of Public Works
Neal Merritt Deputy Superintendent - Water Operations
General Office Email
Water Billing Questions
Accounts Payable
Facilities Department Staff
Robert Murray, P.E. Facilities Engineering Manager
Alan Peterson Deputy Superintendent - Facility Operations

Our Mission

The mission of the Hanover Department of Public Works is to protect, preserve, improve, and manage the Town's infrastructure and related assets.  Infrastructure includes the Town's roadway and drainage networks, cemeteries and parks, transfer station, water distribution system, and water treatment plants.  The Department employs 38 full-time and five seasonal or part-time employees.  Public works employees are either working or on-call 24 hours a day, seven days a week, 365 days a year to respond to any infrastructure related challenges that may arise.