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The Town of Hanover is pleased to introduce YourGOV, an innovative citizen request application that allows community members to conveniently report non-emergency issues and service requests using the web or a smartphone. Click the following link to submit work requests through the YourGOV web interface.

YourGov is back!  We recently migrated to a newer and more stable version of the product.  Please click on the link below to enter a YourGOV request

Click here to enter a YourGOV request

Users of the Apple iPhone™ can also download the free YourGOV iPhone app in the iTunes App Store. Users of Android™ enabled smartphones can download the free YourGOV app in the Google Market or Amazon App Store. These smart phone apps allow users to take a geo-coded picture of an issue and transmit it directly to the DPW for follow-up.

Please click the following link to view additional information about the YourGOV applications. (YourGOV Notes )      

DPW Office Address

Hanover Department of Public Works
40 Pond Street
Hanover, MA 02339

DPW Office Hours

8:00 a.m. to 4:00 p.m., Monday through Friday

Telephone:    (781) 826-3189
Fax:                (781) 826-8915
Main email:

Transfer Station Hours:  Friday - Tuesday, 8:00 am - 4:30 pm (closed Wednesday and Thursday)

Ames Way brush and compost pile hours:  Mon - Fri  7:30 am - 2:30 pm

Forge Pond Park gate hours:  as posted at the park  

Water Rates

Water Rates are set by the Board of Selectmen based on recommendations of the Director of Public Works and Town Manager.  The rates cover the full cost of the water enterprise including treatment costs, distribution expenses, administrative exenses, debt service and indirect costs.  The  link below contains a PDF of the rates that were approved by the Selectmen in October of 2015.

Current Water Rates (effective 10/19/15) (PDF)

While it is easy to compare water rates between communities, it is really a comparison between apples and oranges as all communities are different.  The document below provides additional information about Hanover's water rates, including detailed instructions on how to calculate your water bill and more information on the cost of water in Hanover.  We invite you to review the information and send us any additional questions you may have.

General information about Hanover's Water Rates (PDF)

Crack Sealing Town Roads

The DPW is currently crack sealing various town roads.  This work is being performed by our business partner, Sealcoating Inc.  Similar to the way paint extends the life of a house by keeping water from penetrating the wood, crack sealing extends the life of a road by preventing water from infiltrating and compromising the base material on the road.  Most of this work will take place on main roads.  If the budget allows, work will extend into subdivision roads that have been recently paved or where DPW staff feels crack sealing may delay the formation of potholes and delay the need for an overlay.  The link below contains the list of streets to be sealed.  Motorists are advised to use caution when travelling near the crack sealing crew.  

2016 Crack Sealing List (PDF)

Water Consumer Confidence Report

The DPW is proactive in its quest to provide the highest quality of water possible. Please click on the following link for a narrative of the steps and tests that are performed to ensure the quality of the water over the past year

2015 Water Consumer Confidence Report (PDF)

Fall Water System Flushing

The fall 2016 water main flushing program has begun.  This work is needed to control sediments that build up in the water mains over time.  Please visit the New, Notices, and Projects page for the most recent list of streets to be flushed.

News, Notices, and projects Page

Disinfection Byproducts and Flushing

Notices were recently sent to every postal address in Hanover describing the Town's violation of Federal standards for disinfection byproduct in the water.  We have created a special web page to further inform the public on the problem and the steps we are taking to solve the problem.  Please click on the link below for more information on Disinfection Byproducts.

Disinfection Byproducts Flushing Schedule (5-18-16)

Disinfection Byproducts Page

DOOR NOTICES - Water Meter Replacement Program

The DPW is stepping up its efforts to replace aging water meters.  The goal of this multi-year program is to replace all water meters over a ten year cycle.  Virtually all existing meters can currently be read through a touchpad mounted on the side of the house.  20 percent of the existing meters can be read from the street via a radio .  The goal of the program is to convert all meters to radio reads.  While improving meter reading efficiency, the newer technology has additional benefits such as minimization of meter reading errors, minimization of the need to access private property, and the ability to detect if there is a probable leak in the plumbing system.

Select houses will receive a notice explaining that the water meter is scheduled for replacement.  The notice will provide instructions on how to schedule an appointment.  The installation will typically take 15-30 minutes and will be performed by Town personnel.  An adult must be home at the time of the installation.  

Questions on the program may be addressed to Deputy Superintendent Neal Merritt at 781-826-3189.

Please click on the following link for more information regarding the meter replacement program.
    Meter Replacement Program Fact Sheet


Brush Pile Closure

The Ames Way bruish and compost piles will be closed from August 8, 2016 to August 10, 2016 while we grind the brush.  We apologize for the inconvenience but the grinding operation is too dangerous to allow residents to be in the vicinity while the grinder is in operation.

Current Activities of the Hanover DPW

Please visit the "What's Happening at the DPW" page for breaking stories on Hanover DPW activities.  This page changes frequently, often with pictures and stories of interesting DPW activities.

Email Directory

DPW Staff
Victor Diniak Director of Public Works
Curt MacLean Deputy Superintendent - Field Operations
Neal Merritt Deputy Superintendent - Water Operations
General Office Email
Water Billing Questions
Accounts Payable
Facilities Department Staff
Robert Murray, P.E. Facilities Engineering Manager
Gerald Peterson Deputy Superintendent - Facility Operations

Our Mission

The mission of the Hanover Department of Public Works is to protect, preserve, improve, and manage the Town's infrastructure and related assets.  Infrastructure includes the Town's roadway and drainage networks, cemeteries and parks, transfer station, water distribution system, and water treatment plants.  The Department employs 38 full-time and five seasonal or part-time employees.  Public works employees are either working or on-call 24 hours a day, seven days a week, 365 days a year to respond to any infrastructure related challenges that may arise.